We always appreciate your continuous support for the growth of our business.
As a way of saying Thank You, we would like to reward you with this gift options:-
*Upon successful referral of 1 client, you will received $10 off for your next massage appointment with us.
*Upon successful referral of 5 clients, you will be entitled to 1 Session of
90 Mins Massage Service for your next appointment with us OR you can exchange this entitlement to *$70.00 Cash reward.
Terms & Conditions For Our Booking And Cancellation Policies:-
Your confirmed appointments are very important to us as they are reserved especially for you. *By booking and signing up for any Massage Therapy Services, Postnatal Or Prenatal Sessions and Packages with an amount of deposit payment as stated or full payment has been paid to us, you have accepted and agreed to abide our terms & conditions for all signed up session & package bookings with us. Our Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on our website immediately & on customers invoices. Please check the latest information posted herein to inform yourself of any changes:-
(a) *For cancellation of Prenatal & other Massage Therapy Sessions, customer must contact us at 8751 6141 at least One Working Day in advance to notify or to reschedule the massage session with available slots . Fail to do so, may result in a charge equal to 50% of the total amount as we are unable to fill up your time slot to other customers who are on our waiting list.
*For Postnatal Massage cancellation or reschedule, see clause (g).
(b) *All Purchases For Signed Up Prenatal Massage, Postnatal Massage, Slimming Massage Program, Fertility/Womb Massage Program and Other Massage Therapy Sessions / Packages are non-refundable & non-exchangable.
(c) For confirmation of any Prenatal Massage Packages, customer must make the full payment via Credit Card / Debit Card Or A Minimum Of 50% deposit payment via PayNow/PayLah of the package promotion price.
If customer paid 50% deposit payment during the package confirmation, she must make the balance payment on the 1st session of her Prenatal Massage Package appointment.
(*For confirmation of all Single Prenatal Massage Session Or Promotions Price Package, customer must make the full payment amount via Bank Transfer (PayNow/PayLah) to secure her booking slot with us.)
(d)For confirmation of any Slimming or Fertility Massage Program Package, customer must make the full payment or a minimum of 50% deposit payment of the package promotion price. If customer paid a 50% deposit payment during the package confirmation, she must make the balance payment on 01st day of her Slimming or Fertility/Womb Massage Session.
(e) *For confirmation of Postnatal Massage Package for the stated month of your estimated delivery date (EDD), customer may book on our website online booking & make payment via credit card / debit card Or customer can Whatsapp us to book & make a $200.00 deposit payment via PayNow / PayLah to secure the Promotion Package & confirm booking slots.
*One month before your EDD Month, you must pay half of the total remaining amount.
*The final balance payment has to be paid on the 01st day of your Postnatal Massage Session via PayNow / PayLah.
The signed up Postnatal Package will be (valid for 6 months) from your EDD or date of purchase, whichever is later. After which, it is deemed as void and cancelled.
For customer who have already confirmed and signed up with a deposit payment or full payment for any Postnatal Massage Packages, please do not cancel as there will be no refund as we are unable to fill up your postnatal massage package appointments to other customers who may have wanted to book with us for that particular week, month or year.
(f) Duration Of Services: *For Prenatal Massage, services will commence after 16 weeks of pregnancy and 3 weeks before the estimated delivery date (EDD).
*For Postnatal Massage, services will commence any time after 6 days from the actual delivery date in the event whereby the mode of delivery is a (Normal Delivery).
For customer who went through (Caesarean Delivery), services will commence any time after 21 days from the actual delivery date.
(g) Case to case basis, should there be any refund due to our (Company are not able to do Or we are not able to send any (replacement therapist to continue with the service), we will refund the amount accordingly.
If customer intends to terminate the service (due to medical reason with Doctor's certification before the commencement) of any massage session, she has to inform Healing Hands Therapeutic Massage in writing.
Refund of all deposit paid by Visa / Mastercard excluding an (administrative fee of $50). Any refund of paid package, the amount will be credited back to customer within 30 working days. For refund of any paid single session booking, the amount will be credited back to customer within 14 working days.
*For Postnatal Massage Package and Slimming Massage Package, if customer intends to terminate the services (before Or after the commencement) of the massage sessions without any medical reasons, all deposit paid is non-refundable.
(h) *Important Note: All balance payments for signed up packages for Prenatal, Postnatal, Slimming Massage Program, Fertility/Womb Massage Program and Other Massage Therapy Services that are due as stated in the payment invoice must be made accordingly to the payment due date before 7.00 pm daily. We reserve the right to terminate the service if payment is not paid on time and all deposit paid is non-refundable.
(i) *For Postnatal Massage Package: After we have confirmed and informed you of your Postnatal Massage date and time accordingly, there is no changes as it will interrupt and will affect other customers schedules for that following month. Please make sure your hospital appointments do not fall on any of your Postnatal Massage Sessions. Any sessions interrupted will be forfeited and cannot be rescheduled as it will clash with other customers appointments.
Thank you for your cooperation and kind understanding.
Revised on 01st November 2020