We always appreciate your continuous support for the growth of our business.
As a way of saying Thank You, we would like to reward you with this gift options:-
*Upon successful referral of 1 client, you will received $10 off for your next massage appointment with us.
*Upon successful referral of 5 clients, you will be entitled to 1 Session of
90 Mins Massage Service for your next appointment with us OR you can exchange this entitlement to *$70.00 Cash reward.
Terms & Conditions For Our Booking And Cancellation Policies:-
Your confirmed appointments are very important to us as they are reserved especially for you. *By booking and signing up for any Massage Therapy Services, Postnatal Or Prenatal Sessions and Packages with an amount of deposit payment as stated or full payment has been paid to us, you have accepted and agreed to abide our terms & conditions for our company booking & cancellation policies. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on our website immediately & we will inform all our customers. Please check the latest information posted herein to inform yourself of any changes:-
(a) *For Cancellation Or Reschedule of appointment for Prenatal & Other Massage Therapy Sessions, please do inform us 24 hours in advance. Less than 24 hours notice may result in a charge equal to 50% of the total amount as we are unable to fill up your time slot to other customers who are on our waiting list.
(b) *All Purchases For Signed Up Prenatal Massage, Postnatal Massage, Slimming Massage Program Or Any Massage Therapy Sessions / Packages are Non-Refundable & Non-Exchangeable.
(c) *For confirmation of any Prenatal Massage Packages, Customer must make the Full Payment Or A Minimum Of 50% Deposit Payment of the package promotion price.
If Customer paid A 50% Deposit during the package confirmation, she must make the balance payment on the 1st Session of her Prenatal Massage Package appointment.
(*For confirmation of a Single Prenatal Massage Session, Customer must make the Full Payment Amount Via Paynow or Bank Transfer to secure her booking slot with us.)
(d)**For confirmation of any Slimming Or Fertility Massage Program Package, Customer must make the Full Payment Or A Minimum Of 50% Deposit Payment of the package promotion price. If Customer paid A 50% Deposit Payment during the package confirmation, she must make the balance payment on 01st day of her Slimming Or Fertility Massage Session.
(e) *For confirmation of your Postnatal Massage Package appointment slots for the stated month of your estimated delivery date (EDD), you must make a ($200.00 Deposit Payment) to confirm and secured your booking slot. One Month before your EDD Month, you must pay half of the total remaining amount. The Final Payment must be paid on the 01st Day of your Postnatal Massage Session. For Customer who have already confirmed and signed up with a Deposit Payment or Full Payment for any Postnatal Massage Packages, please do not cancel as (there will be no refund) as we are unable to fill up your postnatal massage package appointments to other customers who may have wanted to book with us for that particular week, month or year.
(f) Duration Of Services: *For Prenatal Massage, services will commence after 16 weeks of pregnancy and the last Prenatal Massage Session has to be done 2 to 3 weeks before the Estimated Delivery Date. *For Postnatal Massage, services will commence any time (after 6 to 7 days from the Actual Delivery Date) in the event whereby the mode of delivery is a (Normal Delivery).
For the Customer who went through (Caesarean Delivery), services will commence any time (after 3 Weeks to 4 Weeks from the Actual Delivery Date).
(g) Case to case basis, should there be any refund due to our (Company are not able to do Or We are not able to send any Replacement Therapist to continue with the service), we will refund the amount accordingly. If Customer intends to terminate the service (due to medical reason with Doctor's certification before the commencement) of any massage session, she has to inform Healing Hands Therapeutic Massage in writing. Refund of all deposit paid for packages is excluding an (Administrative Fee of $50). Any refund of paid packages, the amount will be credited back to customer within 30 working days. For refund of any paid single session booking, the amount will be credited back to customer within 14 working days. [*For Postnatal Massage Package and Slimming Massage Package, if the Customer intends to terminate the services (before Or after the commencement) of the massage sessions without any medical reasons, all payment paid is (Non-Refundable).]
(h) *Important Note: All balance payments for signed up packages for Prenatal, Postnatal, Slimming Massage Program and Any Massage Therapy Services that are due as stated in the payment invoice must be made accordingly to the payment due date during office hours, before 6.00 pm daily. Any payment made after 6.00 pm daily is considered as the next day payment process date. We reserve the right to terminate the service if payment is not paid on time and there will be no refund.
(i) *For Postnatal Massage Package: All Customers please make sure your hospital appointments do not fall on any of your Postnatal Massage Sessions. Any sessions interrupted will be forfeited and cannot be rescheduled as it will clash with other customers appointments.
Thank you for your cooperation and kind understanding.
Revised on 30 December 2019